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Anon805
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Not applicable

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2 Messages

Thursday, April 3rd, 2025

Password change requirement

I am out of the country working on an unsecured network.  I experienced a health concern and the doctor I used needed to contact me via email.  When I attempted to access my email, Xfinity required me to change my passwords.  Not only was this at a very difficult time, but in a place where changing my passwords could cause security issues with my accounts.  But this was my only way to get a prescription, so I was forced to change my password.  FORCED!  Xfinity, there was a better way.  Many systems requiring password resets somehow find a way to give the user some flexibility.  In addition to changing my password, I needed to receive a verification through accounts I rarely use.  Which, I should point out, also require two factor verification.  Why not give advance notice a password is needs to be changed?  Why not give me 30 or even 10 days to change?  For me, there could not have been a worse time to force me to change my passwords.  

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3 days ago

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XfinityOrlandoM

Official Employee

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2.3K Messages

4 months ago

@Anon805

 

Thanks for reaching out to us, for security purposes you could get notifications to change your password to protect your account. Unfortunately there's no way to give that many days notice if there is a security issue with your account so to protect your account if something arises we do ask you to reset your password to keep it safe and secure

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khbvhjg

Contributor

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32 Messages

Except this is NOT that. This is a GLITCH with Comcast FORCING MANY of us to do password changes ALL THE TIME! No other provider asks this of us. I, personally, am getting sick of every FEW DAYS to every week or two, to HAVE TO CHANGE MY PASSWORDS FOR NO GOOD REASON! Consider: someone posted they've been seeing reports of this for EIGHT YEARS, and you know what the Comcast rep told him or her? "If you're having this problem call blah blah blah". They never said they were having the issue, just that they'd seen reports on this going back 8 years, and they wished to know if Comcast ever resolved... hahahaha! It's aggravating, unnecessarily time consuming, and just plain wrong.

Fix it! Stop asking for details, and to have each individual having this problem to "call" someone, 'cuz that rarely works. I've occasionally attempted to get tech support from Comcast for literally 3 decades, and have really only received true assistance I think, once. It's actually less problematic to just go to the store and speak with a human face to face. But, they'll change the "rules" sometime and prevent us from doing that, and with no email support option...

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3 days ago

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EG

Expert

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112.3K Messages

4 months ago

The concern is not "Home Security / Rules And Automations" help related........... Topic moved here to the proper help section.

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