New Poster
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2 Messages
Password Reset Old comcast.net Address
I have an old comcast.net email address that I need to access, but I don't know the password. I do not have an XFinity ID, because our service is now in my husband's name. Where can I login to reset that password?
Latoque
Expert
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29.6K Messages
3 months ago
How long has it been since you last signed into the account? If it's been more than 9 months, it is inactive and may no longer be available. To try a password reset see here--------------
Reset Password
But you would still need to know the user ID to do so. If there was a mobile phone number associated with the account, you could try using that instead of the user ID.
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XfinityThomasB
Official Employee
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1.8K Messages
2 months ago
Howdy Big_Chubbz
We delete unused accounts after a period of inactivity greater than 9 months. Has it been longer than the 9-month period since that email was accessed?
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