Visitor
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2 Messages
Phishing email?
I received a communication with the following subject line:
New Reminder: Account Update From Xfinity For [ ] (I removed the name) - Comcast
The body read simply "Check View Now"
It had an attachment.
The sender is listed as Comcast<[Edited: "Personal Information"]>, which SEEMS to be correct - I have many other emails from this address, BUT never from "Comcast," always from "Xfinity"
I assume the sender wants me to click the "view" button in the online desktop email website. But should I?
BruceW
Gold Problem Solver
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26K Messages
8 months ago
This certainly sounds like phishing/fraud. Remember that scammers can forge their "From:" address. Those can never be used to authenticate the source of an email.
If you check your mail with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_571c35
Visitor
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2 Messages
8 months ago
No, there is no Xfinity logo preceding the address. But the address is exactly right! I've received hundreds of messages from Xfinity using this same address. The "Comcast" rather than "Xfinity" label as the sender, plus the odd brevity of the message, are the only clues I had. I even put headers on "full" to look at those, but as far as I could tell, those checked out too. I think I will report this. Thank you.
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XfinityArmand
Official Employee
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1.9K Messages
8 months ago
Hi there @user_571c35! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to ensure you are having a top tier experience with your service. If this is a regular occurrence, you are going to want to get in contact with our Customer Security Assurance (CSA) team. Our CSA team makes sure you have a safe online experience. They are a team of security professionals who handle issues like this one. You can reach out to that team online and submit a report here internetsecurity.xfinity.com/help/report-abuse. They will get everything squared away for you.
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