today i got an email from xfinity, with the email address of XFINITY Email<[Edited: "Personal Information]>. it seems like phishing to me and i wanted to check with you before i click on it. is this email from xfinity and is it valid?
here's what it said:
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Thank you for choosing XFINITY.
Our record shows that your Xfinity Mailbox is Out-dated which has
caused some incoming mails to be placed on pending. You are required to validate your Mailbox in order to be able to receive new mails. or your access to our services will be terminated.
Failure to validate your email box immediately will lead to
permanent deactivation without warning.
Click the validate updated link for tips on how to keep your XFINITY Voice account secure.
Validate Updated
Failure to update to our new terms may lead to permanent removal of your account from our data-base.
XFINITY MEMBER SERVICES
IMPORTANT SECURITY INFORMATION
We take your account security and privacy very seriously and we value your business and thank you for being a Comcast customer.
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BruceW
Gold Problem Solver
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26K Messages
8 months ago
It definitely is a phishing attempt, reported many times over the past week or so. If you check your mail with Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityThomasB
Official Employee
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1.5K Messages
8 months ago
Hello user_t1a9ra
To confirm, we would want to pull up the account. This way we will be able to see the exact message and the specifics.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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