Visitor
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1 Message
Phishing emails
I received a phishing email from "Xfinity" and I followed the directions from the Xfinity site to report it.
I forwarded the message with the subject line of "Phishing Email" to the abuse@comcast.net address, but the mail server gave me a "Non-Delivery Report."
So the question is why is Xfinity telling the customers to forward the emails, but their own mail server is rejecting the emails being reported?
Accepted Solution
user_215ced
Visitor
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4 Messages
9 days ago
XFinity does not accept Forawrd. It wants you to copy paste the message. It does not want the sender or track. Thus xfinity does not want to fix or teack but just tell the community there is a problem.
No service
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after July 2nd 2025 , you will need to Confirm you accept the Terms of Service.
Thank you for your time and cooperation.
1701 JFK Boulevard, Philadelphia, PA 19103
(edited)
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XfinitySeth
Official Employee
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255 Messages
15 days ago
Good day user_t5ekye! Thank you very much for sharing your experience here in our community forums, and we even more so appreciate you doing your part in helping us fight phishing emails by reporting what you received 👍
You had the correct line of thinking and as of now the abuse@comcast.net should still be active and taking in new emails. The issue may be because you attempted to forward the email directly to the address, as opposed to composing a new email itself with some information we request. I'd recommend copying the email address directly from Xfinity.com/terms/abuse, as well as including the requested information listed. Efforts like this go a long way in helping us further improve our own protections, and we can't thank you enough for your asistance!
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user_215ced
Visitor
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4 Messages
9 days ago
Same thing happened to me.
not forwarded due to suspicious content- of course suspicious- we are trying to report it.
xfinity/Comcast does not want people to report. Customer service is a joke. If you are prepared to wait hours. Call the number in the email.
This last one came from @Comcast.net so if true I’ll just use Gmail and I think my yahoo is still in use.
if you want service you have to go to their brick and mortar. Now you can see you are talking with a human and not AI.
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