1 Message
PLEASE HELP!!! Email issue
Email from my healthcare provider is not making it to my comcast email and is not bouncing back to them either. These emails are also not going to my spam/junk folder, so I can't mark them as "safe". I have been told that it could be your "MailGun" and that you could turn this off for this particular email address.
Could you please help me with this? Emails from my doctor are kind of important. I've been trying to get help with this for a couple of weeks not.
Thank you.
Official Solution
XfinityKrista
Official Employee
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1.5K Messages
8 months ago
Hello @user_gvxsqf, thank you for taking the time to reach out on our Xfinity Forum. I understand your concern with the email, and I'd like the opportunity to check into that for you. Let's start by finding out how are you checking your email. Is it through our Comcast webmail portal or a third-party email client such as Outlook, Apple Mail, etc.? This will better help us to assist you with understanding your concern.
We also recommend checking to see if it is possible that the email was accidentally marked as spam or has a filter enabled. For information about how to check your spam list and your filters, please see here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. Although you do not have an email, if you have the email address you can add it to your Safe List by following the directions outlined here: https://www.xfinity.com/support/articles/xfinity-connect-safe-list to ensure all emails from that address make it to your email box.
If you are still experiencing issues with blocked emails, you can contact our CSA Team for assistance getting that email whitelisted.
Please let us know if you have any other questions or comments.
(edited)
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Again
Expert
•
31K Messages
8 months ago
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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user_imel60
1 Message
8 months ago
i have been having this same issue since January. It's been multiple senders that I haven't received it from. I have spent hours and hours on the phone with Xfinity and still no resolve. I will be following this to see if there is any resolve. Frustrated
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