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Zoki_sd
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Saturday, March 9th, 2024 11:14 PM

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Please someone HELP. Can't receive emails from specific domain

I am not sure if someone here can help me but I am desperate. I can't receive emails from ccoincdesign.com on my @comcast.net. Only from them I can't get emails and support told me that server is not on the blacklist of Xfinity.

I was try to explain my problem to Xfinity chat, but they told me that I need to contact support on the phone. On my first call, waiting about 30min to get an agent, after waiting I needed to explain my problem, then I was get higher level of support, again explained my problem and got a ticket number and they told me that it will be solved in 3 days. No answer after that and problem not solved. Then I again call, wait 20min on agent, explain a problem and told my ticket number, again get higher level of support, again explain a problem and told them ticket number, then they open new ticket number and again need to wait 3 days to solve issue. Again no answer and problem still is not solved.

Question

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Updated 

8 months ago

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Johnb51

Contributor

 • 

40 Messages

9 months ago

Definitenly sounds like that domain has been blocked, no matter what they tell you.

2

Johnb51

Contributor

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40 Messages

Go into settings and make sure there are no filters set to send emails from that domain into spam, trash or get deleted upon arrival. 

9 months ago

Zoki_sd

6 Messages

Thank you for your answer. No, it is checked "Override Security Filters..." and it is not checked "Email Safe list".

There is a form where you can check is it server on blacklist and I was get an answer that is not on blacklist and support told me that also

9 months ago

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

9 months ago

 

Zoki_sd Thank you for reaching out! Do you happen to know if the sender is getting a bounce back, or undeliverable message. Also, have you confirmed they are using comcast.net, and not .com as the domain?

 

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Zoki_sd

6 Messages

Hi Marty. Thank you for your answer. I am using a @comcast email and I can send them email but can't receive email from them. They have email @ccoincdesign.com and when they try to send me an email, that email getting a bounce back to them. Please help me somehow

9 months ago

0

XfinityRoberto

Official Employee

 • 

1.5K Messages

I am sorry to hear that you are not able to receive emails. WE would like to take a look at this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

Zoki_sd

6 Messages

@XfinityRoberto​ Again no solution. Only who can help about this situation is someone from CSA, but with CSA phone support I am going round and round.

9 months ago

0

XfinityLinda

Official Employee

 • 

1.4K Messages

@Zoki_sd have you called 1-800-266-2278, and followed the prompts to connect with CSA? Or have you connected with CSA, and are not having a good experience?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

Zoki_sd

6 Messages

I was already call them two times. It is a story from start on this post. Both times I was get ticket number but still no answer on both tickets, so if I call again I will just get new ticket number. From chat I was get this answer "if the address is not blacklisted, and you are receiving emails from every other address, then it may be an issue with the other email instead of your own". But they dont have problem with other clients. They have problem only with comcast email users

(edited)

8 months ago

0

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