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user_b89896
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Conversationalist

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20 Messages

Tuesday, March 26th, 2024 10:20 PM

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Pop 3 Email access issue

I am having trouble accessing my Comcast email address through Email apps. Stopped working yesterday I cannot access my three Comcast address through Outlook Express on my computer and using the Xfinity email page I can only access the main address the other two that attached to it from old comcast account show nothing and no error message. The Samsung App on my cell phone works ok.  

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8 months ago

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Official Solution

CCJessie1

Retired Employee

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5.9K Messages

8 months ago

@user_b89896 

Thank you for posting your email questions here. We recommend using IMAP for your Comcast.net email as POP can cause problems when checking your mail from more than one phone or computer because POP removes the mail from our server and delivers it to your device. IMAP makes it easier to sync your email on multiple devices because your folders and mail remain on our server until you move or delete them with your device. Additionally, with IMAP, the email changes you make on one device, like your smartphone, are reflected on your other devices, like your laptop. For directions on how to set up your email client with IMAP or additional details about POP3 settings, please see here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

Please let us know if you have any other questions or concerns. 

(edited)

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user_b89896

Visitor

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20 Messages

@XfinityJessie​ It came and working but today it down I have using them POP3 for years with no issues Outlook Express does support Imap. The other issues is your email page Xfinity Connect on the desk that check your mail also does not work access my other Comcast email address like normal does you need to see that depart is issue with email POP3 the two days. 

8 months ago

0

XfinityMarcos

Official Employee

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1.9K Messages

 

user_b89896, thank you for checking back in with your updated email access concern. Have you used the missing Xfinity emails in the last year? Also, are you getting any error message or error code when you attempt to access the missing Xfinity email accounts through our website? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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user_b89896

Visitor

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20 Messages

The email address all fine to the day before yesterday . It was out yesterday then early today ok on both Outlook Express and Xfinity Connect and later when I turned back on my to check my email same issue no error message on Xfinity Connect but no access to those address on Outlook Express says invalid password. I have this once and it always came in few minutes. Also my Samsung uses Imap they all work ok.

8 months ago

0

user_b89896

Visitor

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20 Messages

also note the Xfinity Connect is Imap and does not work so more then POP3 but not why the Sansung Email app works

8 months ago

0

XfinityMarcos

Official Employee

 • 

1.9K Messages

 

user_b89896, Understood, let's dive into this a bit more together and work on a resolution. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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