Frequent Visitor
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11 Messages
Prevent email from going to SPAM
Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9. But I continue to get mail from that address deposited into my Spam folder. Are there any other suggestions for how to disuade the Xfinity Spam filter from trapping email from this sender?
Note that I have Xfinity's "Spam Filtering" enabled in "Advanced Settings". I do not wish to disable it and manage such filtering on my own with a bunch of Filter Rules. Nor do I wish to enable "Email Safe List" functionality. Both of these alternatives require much more maintenance activity on my part than I care to pursue. If those are my only other alternatives, I will live with the current annoyance.
Thanks.
XfinityMarcus
Official Employee
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2K Messages
20 days ago
user_fgr20 thank you for using the Xfinity Community Forums page to reach out regarding your emails going to the Spam folder automatically from a particular sender. Are you able to confirm if this is the only sender whose emails are being filtered in this way?
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user_fgr20
Frequent Visitor
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11 Messages
20 days ago
XfinityMarcus I'm not sure I understand your question. The Xfinity filter redirects emails from lots of legitimately-spam senders to the spam folder daily. I'm happy with that part of the operation. But there is only one sender--so far--that I wish the filter would ignore and leave in the Inbox.
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user_fgr20
Frequent Visitor
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11 Messages
3 days ago
Over the last few weeks, various Xfinity people have kindly given me suggestions for other things to try from my side of the email system to alleviate the problem of mail from a particular sender always going to Spam. Those suggestions focused on creating mail filter rules in Webmail and also in an IMAP-enabled external mail app, but those suggestions did not help. I think the mail filter rules work only on messages that makes it to the Inbox and can't operate automatically on messages sitting in the Spam folder.
Then they suggested that I seek support from Xfinity's Customer Security Assurance team, which is involved with phishing, spam, and online fraud issues. The CSA analysts eventually found that the Xfinity Spam filter has been directing emails from that sender into Spam because the sender's domain is "suspicious".
The domain's registration information in DNS servers world-wide is missing a record (Type=DMARC) that instructs the receiver's domain (e.g., comcast.net) what to do if an email from the sender appears like its a "spoof"--someone pretending to be the sender. The lack of these records raises suspicion for Xfinity's Spam filter. The CSA analyst recommends that the owner of the sender's domain append their DNS registration with a DMARC record. I've shared the recommendation with the domain owner, but I don't know that he will do anything about it. He's a general contractor, not an IT guy. And I don't know how many people besides me are complaining to him about this issue. I guess we'll see.
If the domain owner ever implements the recommendation, I will update this post with the result. But for now, so long.
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