Visitor
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5 Posts
Primary Xfinity Account Stuck in Automated Password Reset Loop (Every 2–4 Days at :50 Past the Hour)
Hello Xfinity Support Team,
I need help with an issue that requires escalation beyond Tier‑1 support. My primary Xfinity account is stuck in an automated password‑reset loop that appears to be triggered by a backend security process.
Here are the exact symptoms:
The password on my main Xfinity account is forcibly reset every 2–4 days
The reset always occurs around :50 past the hour, which indicates an automated backend process
This behavior began suddenly on May 30 and has continued consistently
Only the main Xfinity account password is affected — our individual email passwords are not
No devices, recovery emails, phone numbers, or login methods have changed on our end
We have the same 5 devices we’ve used for a few years now
There is no suspicious activity on our account
We have already contacted support multiple times, and the only solution offered was “change your password again,” which does not resolve the underlying issue
This is not a user‑initiated reset and is not caused by compromised devices. It appears to be a backend security flag, identity mismatch, or corrupted account metadata that is causing your automated system to repeatedly force password resets.
I need this escalated to the Digital Security Operations Team so they can:
Review backend security flags on my account
Clear any corrupted identity‑verification or risk‑assessment metadata
Remove any automated password‑rotation schedule that has been incorrectly applied
Confirm that my account is no longer tagged as high‑risk or compromised
Please have an Xfinity Support employee reach out so I can provide the necessary account details via Direct Message. Tier‑1 support cannot resolve this issue.
Thank you.
XfinityMarshante
Official Employee
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1.2K Posts
3 hours ago
Hello @user_dkyyqb, thank you for taking the time to leave a post. Sorry you’re dealing with this repeated password reset issue. I can understand how frustrating and concerning it would be to have your primary Xfinity account password forced to reset every few days, especially after you’ve already contacted support multiple times and the issue continues. We appreciate you providing the detailed timeline and symptoms, including when this began, how often it happens, and that only the main account password is affected. That information is very helpful. You can report these issues to our Customer Security Assurance team at this link: https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment. Please let us know if you have additional questions.
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