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user_maq5oz
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Thursday, November 13th, 2025 4:31 AM

Problem attaching document to email.

The last few months when I tried to attach a word document to my email, I keep getting an unknown error message. 

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8 hours ago

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XfinityThomasA

Official Employee

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3K Messages

3 days ago

user_maq5oz - Our team is here to help! What is the error message or code you are receiving? 

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user_maq5oz

Visitor

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2 Messages

It says error and under that it says an unknown error occurred. 

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24 hours ago

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XfinityShawn

Official Employee

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2K Messages

 

user_maq5oz How are you currently accessing your email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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EG

Expert

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114.5K Messages

8 hours ago

Concern moved here to the E-mail help section.

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