problem receiving 3rd party password reset emails

When I need to reset my password on any site, the reset emails don't come through. I wait and wait and they never arrive. I've checked in spam folders, junk folders and the online email site, but Comcast does not let these through so I am unable to reset passwords and am locked out of some of my accounts. While searching, I saw a few other people have had this issue as well. Does anyone know a solution? I've spent hours on the phone with comcast support with no result and am at at a loss what to do at this point. Thanks!

Responses

XfinityJorge

Official Employee

•

1.7K Messages

2 months ago

user_snyvnp Thank you so much for using our Forums and for contacting our Xfinity Support Team. You came to the right place for help and we are here to help with email settings to see how we can help. To get started can you send us a DM with your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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problem receiving 3rd party password reset emails

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