Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide assistance. Could you please provide us more information pertaining to your concern? Doesn't sound like an error from our Xfinity Email portal. Could you provide as much detail and third-party email client information so we can best assist? We hope to hear from you soon.
This is an error message from Xfinity email. I have the same problem. I checked my email this morning and got the message "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." This is on a secondary account, but has been working fine for years. I since have changed the password and checked the server settings, still the same message.
@user_f5ea44 Thank you for reaching out to our Xfinity community forum so we can help with your Email questions. Are you able to access and view your Emails directly from our site?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is an error message from Xfinity email. Got the message "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." This is on a secondary account, but has been working fine for years. I since have changed the password and checked the server settings, still the same message. Need to talk to a person to fix this Email settings!
Hello @Brashrube, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Until today, I was able to access my primary and multiple secondary Comcast emails all at the same time (I had added the accounts to the connect.xfinity page). Now, as I'm setting up my new laptop, it seems to treat any secondary Comcast email accounts I try to add to connect.xfinity as third-party emails (doesn't recognize them as comcast, and sends error that authentication failed using comcast imap / smtp settings). My problem seems similar to those in this thread.
I am able to access the emails by logging in / out of each individual account, so passwords etc aren't an issue.
Any solution on "add email account" would be appreciated!
user_goi3ig thank you for taking the time to reach out today via the Community Forums page. I know how important access to email accounts is as a consumer myself who prefers email as a primary method of communication. Which third party email application are you attempting to use on your laptop?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
1.3K Messages
7 months ago
Hey @user_kq412j,
Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide assistance. Could you please provide us more information pertaining to your concern? Doesn't sound like an error from our Xfinity Email portal. Could you provide as much detail and third-party email client information so we can best assist? We hope to hear from you soon.
4
0
user_goi3ig
1 Message
5 months ago
Until today, I was able to access my primary and multiple secondary Comcast emails all at the same time (I had added the accounts to the connect.xfinity page). Now, as I'm setting up my new laptop, it seems to treat any secondary Comcast email accounts I try to add to connect.xfinity as third-party emails (doesn't recognize them as comcast, and sends error that authentication failed using comcast imap / smtp settings). My problem seems similar to those in this thread.
I am able to access the emails by logging in / out of each individual account, so passwords etc aren't an issue.
Any solution on "add email account" would be appreciated!
1
0