We need more information. Are you using webmail or a third party email app? What error messages are you getting? Did you check on webmail to see if Auto Forward was turned on?
user_ebca44 Thank you fror reaching out to us with our concerns! Have you checked on the status of your email address? To check the status of your Xfinity email address please follow these steps:
1. Go to the Xfinity email status page at customer.xfinity.com/settings/xid/uidemail and sign in with your Xfinity ID and password. 2. Click on "Comcast email" under the "Your Information" section. 3. If your email account is active, no status will be displayed. If inactive, a message will indicate that you haven't used your account in the past 12 months.
To keep your account active, log in at least once every 12 months.
Again
Expert
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33.9K Messages
21 days ago
@user_ebca44
We need more information. Are you using webmail or a third party email app? What error messages are you getting? Did you check on webmail to see if Auto Forward was turned on?
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XfinityBrianH
Official Employee
•
2.1K Messages
19 days ago
1. Go to the Xfinity email status page at customer.xfinity.com/settings/xid/uidemail and sign in with your Xfinity ID and password.
2. Click on "Comcast email" under the "Your Information" section.
3. If your email account is active, no status will be displayed. If inactive, a message will indicate that you haven't used your account in the past 12 months.
To keep your account active, log in at least once every 12 months.
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