3 Messages
Receiving duplicate emails from Xfinity
A few months ago I updated my email address for Xfinity communications to [Edit: Personal Information]. when I receive an email from Xfinity, I do get them at this address, but also get a duplicate message to my old email address of [Edit: Personal Information]. that old email address should be removed from your system. I am unable to see it when I view my account online or through the app.
Latoque
Expert
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29.6K Messages
8 months ago
When you change or delete a user ID (that part of the email address to the left of the @ symbol), it is suspended for 90 days, then drops back into the pool of available Ids for any other Comcast customer that wants to claim it. During the 90 days, the account is still active in the background. You just can't get at it anymore using the webmail interface.
Call Comcast security. They might be able to help with this:
Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityKatie
Official Employee
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744 Messages
8 months ago
Hello @user_u1n8kx we want to ensure you get the communications you need, but not more than once! I'd like to get your account pulled up to see what is going on and make sure we only have the email you want listed. Can you send us a direct message with your full name and address so we can look into this together? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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