Visitor
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1 Message
Receiving No Emails [Edited]
I have received no emails from any site since Friday, the 13th. My email should be active since I use it everyday. I have checked and emails have been sent. What is the problem with my account ?
Visitor
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1 Message
I have received no emails from any site since Friday, the 13th. My email should be active since I use it everyday. I have checked and emails have been sent. What is the problem with my account ?
Again
Expert
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31.9K Messages
25 days ago
@user_10t1c9
How are you accessing your email account? If using a third party email app like Outlook, Thunderbird, Apple Mail, etc. you need to log in to webmail to check your email. If you don't see any email there, check to see if forwarding has be set up.
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XfinityAlex
Official Employee
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927 Messages
25 days ago
@user_10t1c9 Your email is set to forward to a Gmail address. If you didn't do that, you need to alter your settings in webmail. You will also want to change your password, and probably setup MFA on your account.
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XfinityChelseaB
Official Employee
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1.8K Messages
25 days ago
Hello @user_10t1c9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. It looks like our awesome community was able to provide help. Are you still having this concern with your email?
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