U

Visitor

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1 Message

Thursday, May 15th, 2025 9:23 PM

Request for In-Store Pickup - Order

Dear Xfinity Support,

I recently placed an order for Xfinity internet service with an installation appointment scheduled on Wednesday, May 21, from 2:00 PM to 4:00 PM. 

Here are my order details:
- Order Number: [Edited: "Personal Information"]
- Service Address: [Edited: "Personal Information"]

I would prefer to pick up the equipment in-store and install it myself. Could you please let me know if it's possible to change my order to in-store pickup and where I can do so?

Thank you for your help!

Best regards,  
[Edited: "Personal Information"]

Official Employee

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1.4K Messages

6 days ago

 

user_49qt53 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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