New Poster
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8 Messages
Reset password
Xfinity says I must login to my email account or I'll lose it. I tried but need to reset the password but can't because it sends the recovery email to my Hotmail.com email that no longer exists. The other option is to call Xfinity but I've tried that a few times and got nowhere.
Again
Expert
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31.4K Messages
2 months ago
Moved to Email as this is not Guidelines related.
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Latoque
Expert
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29.6K Messages
2 months ago
@Anon163383
Was there a phone number associated with the account? If so, you should be able to sign into it using that number (on the password reset page). Then it will offer the option to send you a text message instead of an email.
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XfinityDemitrius
Official Employee
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1.8K Messages
2 months ago
Hey @Anon163383, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email and Xfinity ID.
Please accept my most sincere apology for the experience you have encountered. If you are experiencing issues with a password reset, you would need to call our main support line at 1-800-XFINITY during normal business hours. Our Customer Security Assurance team would be able to review the Xfinity ID and password reset options.
Is there a phone number associated with the ID that can be used for password recovery or is there only an old email address linked?
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