PHicok's profile

Visitor

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1 Message

Monday, July 7th, 2025

Retain Email Address when cancelling internet

Investigating---my employer is willing to provide me with a different internet service (paid by them). Before you ask--I did inquire about them paying for my current account, not an option.

My question:  If I cancel my internet, but keep my cable service (tv), will I be able to retain my email addresses?  I've had the same email addresses for close to 30 years, and I wish to retain the two of them. 

Thanks in advance. 

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Expert

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29.7K Messages

1 month ago

@PHicok 

Yes you can keep the email address.  See here----------------

https://www.xfinity.com/support/articles/email-only-faqs?

(edited)

Official Employee

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1.5K Messages

1 month ago

 

PHicok  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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