retrieve comcast email using Outlook 2021

For about a week I have not been able to retrieve my email or my or wife’s from any of our computers or phones using Outlook 2021. My ISP provider is now COX, since we move out of an area the had Comcast. I can retrieve emails using the Xfinity web. The server responded: ‘-ERR [AUTH] Temporarily blacklisted IP Address - try again later’

Responses

Oldest First

Selected Oldest First

XfinityRichard

Official Employee

•

2.7K Messages

18 days ago

Hi there, @user_7oljup thank you for taking the time to reach out. I'm sorry for the trouble you are having. Since it's been a few days since you last posted are you still having trouble with your email service?-Richard

2

0

user_7oljup

Visitor

•

2 Messages

Yes, I am still having the issue.

Like

Reply

18 days ago

0

XfinityJon

Official Employee

•

814 Messages

Alright, please provide us some additional information so that we can assist better.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

18 days ago

0

Email

user_7oljup

retrieve comcast email using Outlook 2021

XfinityRichard

user_7oljup

XfinityJon

New to the Community?