Visitor
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7 Messages
Samsung Email app can not verify xfinity account
samsung email app was not synching emails, i deleted the comcast acct from the app, changed my xfinity password, tried adding the email account back to the app, but getting the error: "couldn't verify the account" i have changed the password again, same situation. anyone have a solution?
XfinityGabriel
Official Employee
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1.9K Messages
6 months ago
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user_qum3l7
1 Message
6 months ago
I'm also having the same issue with the Samsung email app. My xfinity emails will NOT SYNC! My Gmail works just fine. I deleted the comcast one and keep getting the "could not verify" and "could not connect" errors. Obviously there is an issue on xfinitys end. This needs fixed. Have not been able to sync emails since 11pm last night. Can access the website fine. Tried connecting xfinity email on other email platforms and get the same error message. I have a S21+
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user_0g7nki
3 Messages
6 months ago
Hi,
I am having the same problem. I removed my xfinity email account an then tried to reconnect but to no avail.
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user_mp986h
2 Messages
6 months ago
I am also getting this error message. It started this morning so something has changed either on Xfinity or Samsung. Has anyone found a work around?
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user_mp986h
2 Messages
6 months ago
I am getting this error message also as of this morning so something has changed either on Xfinity or Samsung. This is beyond frustrating.
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Lou_and_Linda
Visitor
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7 Messages
6 months ago
xfinity support seems to think it's the Email app on the phone. i was able to add my comcast email acct to the Gmail app. going to go with that for now, maybe the Email app will get an update. still not a good situation.
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user_b9olyn
1 Message
6 months ago
I'm having the exact same issue with my Samsung Galaxy S20FE. It last sync'd at 12:14 this morning (6/10/24). Please help.
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user_qjy16x
2 Messages
6 months ago
I am having the same issue. I have tried everything and it's not working. Any updates?
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user_o5thyb
2 Messages
6 months ago
I used the above suggestion of switching to the Gmail app and adding my comcast email account to it, and it's working fine. So I'll just start using the gmail app instead of the samsung email app.
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user_q0gdmj
1 Message
6 months ago
Someone just fixed something. It all works now😊
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user_itr5rl
2 Messages
6 months ago
Working again for me right now
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BrookV1
Visitor
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2 Messages
6 months ago
Working again for us now too.
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user_46p1f2
3 Messages
5 months ago
They have changed their settings inside the Xfinity Email settings. Log into your Xfinity Email. Once your inside click on the gear icon on the top right corner. Go select settings. Then Security. Then check the box to allow 3rd Party Apps to have access to your Email. Once I did this it instantly let me sign back into my Samsung Email App without any issues.
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