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Sunday, June 2nd, 2024 3:27 PM

Samsung email app

It hasn't been syncing since yesterday.  Un-installed and reinstalled and now Comcast isn't recognized to sign in. Anyone else with this issue 

Official Employee

 • 

1K Messages

6 months ago

Hello user_b9p5s2. If you access your Xfinity Email through the Samsung Email app, we recommend enabling modern authentication to provide you with additional security protection.

 

Modern authentication provides:
Additional security protections for Xfinity Email users.
Aligns email to the new security standard for third-party email apps, as well as to how we authenticate in our Xfinity apps.

 

It’s easy to protect your email with modern authentication. Just complete the following steps:

  1. Verify email is backed up.
    • Log in to Xfinity Email through our webmail portal and make sure the total number of emails aligns to what you see in the Samsung Email app.
  2. Remove email from the Samsung Email app.
    • Within the Samsung Email app account settings, select Remove on your Xfinity Email email account.
  3. Re-add email.
    • Within the Samsung Email app, from the Set up Email screen, follow the system prompts to add your Xfinity Email email account back to the Samsung Email app.
  4. Log in to Xfinity.
  5. Once authenticated, you can access your Xfinity Email  within the Samsung Email app as before, with added security protections.
 

 

Visitor

 • 

1 Message

@XfinityWilliam same issue, changed my password, and upon trying to re-sign in - it brings a splash screen with the 'lets go' - but its all text, you cant click anything

Official Employee

 • 

1.7K Messages

 

Gorak Did this happen after an uninstall then reinstall of the app on your device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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