raptyrred's profile

Contributor

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189 Messages

Thursday, January 8th, 2026 3:06 PM

saved emails have disappeared

Hello,

I did NOTHING to remove the saved emails but they have all disappeared. I have checked all folders and they are gone. Everything from purchases to INSURANCE DOCUMENTATION is gone. What did xfinity do?!?!?!

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Expert

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33.4K Messages

24 days ago

@raptyrred 

Remember to not post two separate threads about the same issue.  Therefore, I removed the one you made yesterday, but left this one because you gave more information.

Contributor

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189 Messages

23 days ago

I have been slowly finding some of the missing emails in the trash. I have to recover them but HOW DID THEY GET THERE IN THE FIRST PLACE - I DID NOT DO IT.

Official Employee

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3.2K Messages

22 days ago

Hello, raptyrred. I know how important emails are and our team can help. And thank you, @Again for the assist. You can follow the steps how to retrieve emails from your Xfinity Email account here

 

Contributor

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189 Messages

I know how to recover deleted emails, why were they deleted in the first place - I DID NOT DELETE THEM.

There were saved insurance documentation and payments, tax exemptions, taxes both federal and state, information on fence installation and receipts, information on washer repair and receipts. Xfinity did this and should take responsibility and return my missing emails.

Official Employee

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2.7K Messages

raptyrred Thanks for the update and please let us know if you need any further assistance. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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