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user_kwp9vr
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Monday, July 13th, 2026 2:39 PM

Scam Email? [Edited]

I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use [Edited: "Personal Information"] back in November 2025.  I'm confused.  Is this a scam?

[Title Edited: "Personal Information"]

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5 days ago

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Oldest First
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Again

Expert

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34.6K Messages

11 days ago

@user_kwp9vr 

I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use [Edited: "Personal Information"] back in November 2025.  I'm confused.  Is this a scam?

[Title Edited: "Personal Information"]

Yes, it's a scam.  Even if you no longer are a customer you could have kept your comcast.net email address.

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XfinityOrlandoM

Official Employee

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3.6K Messages

10 days ago

@user_kwp9vr

Thanks for reaching out. Xfinity will only notify you about the Yahoo migration if your Comcast email is eligible. There would be instructions on how to process that migration if you decided to do so.

https://www.xfinity.com/support/articles/yahoo-email-migration-overview 

 

(edited)

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micheles1

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2 Messages

7 days ago

I got the same email. When clicked it takes me to billing

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Again

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34.6K Messages

@micheles1​

I got the same email. When clicked it takes me to billing

Try clearing your cookies and caches.

Sign out of your account.

Close your browser.

Start a new session.

If that doesn't help, let us know.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

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7 days ago

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XfinityKei

Official Employee

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2.6K Messages

@micheles1  Did clearing your cache and cookies work as @Again suggested?

Are you able to log into the Xfinity App and see any notifications there?

Does the email mention anything about migrating?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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micheles1

Visitor

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2 Messages

It was a scam. I talked with someone 

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5 days ago

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XfinityKei

Official Employee

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2.6K Messages

@micheles1 Thanks for getting back to us and providing an update. I have a link to our security team where you can also report emails as well https://spa.xfinity.com/help. 

Where you able to get that email removed?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

5 days ago

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