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user_88t2cq
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Visitor

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Sunday, May 17th, 2026 5:41 PM

scam

My grandmother got an email stating that Xfinity hadn't received the payment for this month.  She followed the link, and "paid" it.  However Im thinking it was a scam.  Shes on autopay and it was to be paid the same day she got the email.  The email was from "Xfinity Billpay" but when I clicked the name in the email it comes up as [Edited: "Possible malicious email"] 

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13 hours ago

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XfinityJorge

Official Employee

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3K Messages

13 hours ago

 

user_88t2cq Hi there! Thanks for using our Forums and bringing this serious matter to our attention. We appreciate you helping your grandmother with this and we are here to point you in the right direction to report the email. Please visit https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment and report the email so our Customer Security Assurance team is aware. 

 

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