1 Message
Secondary email account disappeared
My second Comcast email account completely disappeared a couple of days ago. In Outlook I received a message a saying it could not synchronize and citing error 0x800CCC0E. The account also disappeared from my iPhone and now simply says it is updating for but never does. The account also dropped of the xFinity email site. It is our primary email account and so is a major problem.
XfinityArmand
Official Employee
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1.9K Messages
6 months ago
Thank you so much for taking the time reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to assist in any way that we can to address this issue for you. You have reached out to the right team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with the details. That way we can take a look at things from our end and get the ball rolling.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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baroski1
New Poster
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3 Messages
5 months ago
I have lost an entire Xfinity email account - received email one day before - using Thunderbird email
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