1 Message
secondary email not working
secondary email for wife not working. I cannot reset the password for the account from my primary. This is a holdover account. We use both accounts daily.
1 Message
secondary email for wife not working. I cannot reset the password for the account from my primary. This is a holdover account. We use both accounts daily.
XfinityAntoine
Official Employee
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1.4K Messages
5 months ago
Thanks for reaching out, user_t60cyb! I'm so sorry you're having email issues. I'd be more than happy to look into this for you. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_st3a78
4 Messages
5 months ago
I have this same issue. Antoine can you open up direct messaging so I can give you my name and email?
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user_st3a78
4 Messages
5 months ago
I resolved my issue by resetting the account password by calling this number. 1-888-565-4329
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