5 Messages
secondary email passwords
ok. work outside the home and cannot be on hold all day. Primary account was reset easily. Unfortunately, cannot reset password on secondary email accounts which I really need. It just funnels you to the Internet contact phone where you get put on hold for hours and get passed around. yes..tried clearing cache ..yadda, yadda, yadda.. need an actual solution. Paying these monthly rates for this ?
So -- have a break for 30 mins, can u help?
XfinityAmandaB
Official Employee
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1.6K Messages
1 year ago
@user_ci0o4r Thank you so much for your post and for letting us know you are not able to reset the password for your secondary user. Since this is making changes to another user's profile you do need to be connected to your home Wi-Fi network when making these changes. When away from your home not all the same options will be available since your home Wi-Fi connection provides an additional layer of security and authentication to ensure your accounts' security. Once at home you can see how to change the secondary user password here https://www.xfinity.com/support/articles/change-secondary-password This needs to be done from Xfinity.com and not the Xfinity app. If you are still not able to make a change to the secondary users password once at home connected to your home network logged in as the Primary user at Xfinity.com to ensure your account security you would need to reach out directly to our support over the phone at 1-800-Xfinity to get additional assistance. Once reset please ensure the user adds a non comcast email address or phone number to their profile to ensure they can reset their login information going forward.
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Skink200
New Poster
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2 Messages
11 months ago
I am having the exact same issue. Please help!
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BruceW
Gold Problem Solver
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26K Messages
11 months ago
The link posted does not point to the page displayed, it points to https://forums.xfinity.com/conversations/email/secondary-email-passwords which is not a valid address and so results in a 404 page. Readers need to copy and paste the displayed link to reach the intended target page at https://www.xfinity.com/support/articles/change-secondary-password. Please fix!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_00kr16
3 Messages
10 months ago
I’ve been trying to fix my secondary email issue since January 18. I’ve changed password, I have put in my phone number. I have to log into Xfinity anytime I want to see my emails instead of just tapping on the envelope on my phone. It’s driving me nuts!
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