secondary email stopped working

Two of my secondary email accounts have stopped connecting via webmail.

Error: The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.

I have a support ticket from two days ago, and was working with multiple support people for most of the morning.  The last person asked me if they could call back in 5 minutes, but never called back.  I've tried multiple times to get a status on the original case, only to start the process all over again, get the run around about my account not being active, and then either disconnecting "accidentally" or being told to call a different number.

One person says the email accounts have to be restored, then says they can only be restored to accounts with an active account, then says "no wait, it's ok, we can use your inactive account", then I go through the same situation with the next person - I've spent well over 5 hours on the phone and am getting NOWHERE!!!  I end up on hold for long periods of time, and the call disconnect - you're doing this on purpose!

You have multiple support articles stating we can continue to use email after losing service, and I follow the instructions.  I use these email accounts DAILY via the webmail app on my computer - your system says we can continue to use our comcast email after a service disconnect, yet this issue has happened now 3 times over the past two years.  I cannot get in and reset the password, because it says I need to be on my xfinity wifi to access the account.

https://www.xfinity.com/support/articles/email-activity-status

https://www.xfinity.com/support/articles/using-email-only

Why are you purposefully trying to [Edited: "Language"] customers?  I was a loyal customer for over 20 years before I had to move to a town you weren't contracted with, and now you're laying the infrastructure for service due to the town changing providers... 

Is there anyway to get proper customer service without all of the hoops?  Just fix my [Edited: "Language"] account and let me keep working!