Visitor
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1 Message
secondary email
I am trying to get my secondary email working again. Outlook says the id or password is no good, and Comcast, for whatever reason, has the following to say about it, "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." The ports and SSL are correct. I never changed the ID, and I can only change the password, but it doesn't help. I tried the AI and that has, so far, waisted 90 minutes and counting. How do I get alive agent or what do I do.
BruceW
Gold Problem Solver
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26.5K Messages
25 days ago
That happens when you have added an external/secondary email address to https://connect.xfinity.com/, and the password for the secondary account changes.
To fix the problem, first verify that you can log into the account for the secondary address. If that's working properly you'll need to change the password stored in the webmail settings for the account showing the error message. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the current password for that address under "Incoming server / Password", then click "Save".
Your access to your secondary account should be restored. Please let me know if this helps!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityBenjaminM
Official Employee
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2.2K Messages
23 days ago
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