Visitor
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1 Message
Secondary email
I have a new laptop and am having trouble getting into my email. I am receiving these error messages for the secondary email:
"Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them."
"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them"
PLEASE ASSIST
XfinityJoe
Official Employee
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1K Messages
27 days ago
Hi there @rsktkr we would be happy to help. Are you able to access your email with this link
https://www.xfinity.com/email
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BruceW
Gold Problem Solver
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26.8K Messages
26 days ago
To fix the problem if it's a secondary account password, first verify that you can log into the account for the secondary address at https://connect.xfinity.com/. If that's working properly you'll need to change the password stored in the webmail settings for the account showing the error message. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the current password for that address under "Incoming server / Password", then click "Save".
Your access to your secondary account should be restored. Please let me know if this helps!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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