U

Tuesday, January 9th, 2024 2:22 AM

Closed

Secondary emails not acessable in my primary account anymore.

I have two secondary emails that I am no longer able to see or manage in my primary account login. I did move a about 6 months ago but I kept the same comcast ID and login when I transferred my service. I need them linked to my primary comcast ID again.

Official Employee

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1.4K Messages

11 months ago

Thanks for reaching out user_32z3mp. I'd be more than happy to help you get your secondary emails on your new account. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

Regular Visitor

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4 Messages

6 months ago

I have secondary emails that I can no longer access. Told they are associated with another account. I initiated all of the emails myself. If they are associated with another account comcast will be held responsible.

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