secondary password reset

Why is it that now when you log into my account that i can no longer see the secondary users to reset the passwords? seems this started over a week ago and no one can fix it

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XfinityBillie

Official Employee

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2.8K Messages

6 months ago

@user_ij2fqm We appreciate you taking the time to reach out to us here on our Xfinity Forums. Just to confirm, are you logging in with the primary user ID and unable to see secondary users at all?

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user_ij2fqm

3 Messages

yes i log in as the primary and there are no more secondary users to be seen so i am unable to reset the password.

This only happened over a week ago across any device trying to log in

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6 months ago

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XfinityBillie

Official Employee

•

2.8K Messages

@user_ij2fqm Thank you for clarifying that. I'd like to get a closer look on my end.

Please send us a DM with your full name and address to Xfinity Support.

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6 months ago

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user_ij2fqm

3 Messages

why do you need that. its a website issue .just fix it.

https://www.xfinity.com/support/articles/change-secondary-password

if you read other posts its a xfinity issue. you changed it

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5 months ago

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user_ij2fqm

secondary password reset

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