Sent messaged are not appearing in my Sent folder.

None of the emails that I send out are showing up in my Sent folder. Please help.

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user_ugean8

1 Message

7 days ago

Mine too! I thought I was losing my mind. I sent an email less than an hours ago, the person responded, and I can't find the sent email!

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@user_ugean8 We would like to resolve your email concerns. Can you tell us how you're Is this happening to one email recipient or multiples? Which email client are you using Xfinity, Outlook, iMail etc?

Have you performed any troubleshooting steps such as refreshing, logging out and back in your email account?

If you log into https://www.xfinity.com/email is the email still missing?

I am an Official Xfinity Employee.
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5 days ago

0

XfinityKassie

Official Employee

•

1.7K Messages

7 days ago

JP-l03 Hello there! Thank you for taking the time to bring this concern to attention. I'd be happy to help you identify the issue, and get you to a resolution. Before we begin, can you please share what type of device you are on, and any troubleshooting steps you have already tried? This way we don't repeat the same steps. I look forward to working with you today!

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JP-l03

Sent messaged are not appearing in my Sent folder.

user_ugean8

XfinityKei

XfinityKassie

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