Skip to main content
user_795289
1st Topic

Visitor

 • 

3 Messages

Wednesday, March 11th, 2026 6:23 PM

Set-up a 2nd email address

Please help. Trouble with Amazon account, they are telling me I need a new email addy that can be used uniquely for Amazon.

I can't find how to do that! 

Question

 • 

Updated 

14 days ago

32

1

0

Oldest First
Selected Oldest First
BruceW

Gold Problem Solver

 • 

27.2K Messages

16 days ago

... I need a new email addy ...

You'll have to get an email account with some other provider, ex. Gmail, Outlook, Yahoo, etc. 

As of June 2024, Xfinity customers are not able to create new Xfinity Email (comcast.net) accounts.

See https://www.xfinity.com/support/articles/account-email-information 

4

0

user_795289

Visitor

 • 

3 Messages

You can create up to six secondary Xfinity IDs on your Xfinity account in addition to the primary user ID. 

  • Secondary user IDs will continue to have separate sign-in credentials.
  • New secondary Xfinity IDs will not have an Xfinity Email account associated with them

Like

Reply

16 days ago

0

Again

Expert

 • 

33.9K Messages

@user_795289​

You can create up to six secondary Xfinity IDs on your Xfinity account in addition to the primary user ID. 

  • Secondary user IDs will continue to have separate sign-in credentials.
  • New secondary Xfinity IDs will not have an Xfinity Email account associated with them

Comcast stopped issuing new email addresses in June 2025.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

15 days ago

0

user_795289

Visitor

 • 

3 Messages

But, I think that's ok with me. I only need ta 2nd email addy to log into Amazon. 

That's it.  Am I wrong?

Like

Reply

14 days ago

0

XfinityDena

Official Employee

 • 

4.2K Messages

Sorry that we are unable to provide you with a new email address @user_795289 Is there anything additional we may assist you with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 days ago

0

forum icon

New to the Community?

Start Here