don't know. I have been using comcast email for over 30 years and now I have this problem? I have heard of Outlook a long time ago before comcast came along. I get the emails on my desktop with no problem, but I can't get it on the phone. Any suggestions? I tried calling Xfinity's number, but it's all AI, and I can't get a human to help. If you are a human, can you give me any advice??
Thank you for reaching out @teachpostal , and I'm sorry to hear you're having trouble accessing your Comcast email on your phone, especially after using the service for so many years. I can certainly understand how frustrating that must be. Since your email is working on your desktop, could you let us know if you're receiving any error messages on your phone? Also, what type of phone are you using (iPhone or Android)? That information will help us better understand what's happening and point you in the right direction. 😊
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
What kind of phone do you have? How are you trying to access the email? Try signing in using only your browser (like Safari or Chrome) and the webmail interface:
XfinityJosephA
Official Employee
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2.5K Messages
28 days ago
@teachpostal are you trying to get your Comcast.net emails on your phone? If yes, most people use an email client such as Outlook.
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Latoque
Expert
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30K Messages
23 days ago
@teachpostal
What kind of phone do you have? How are you trying to access the email? Try signing in using only your browser (like Safari or Chrome) and the webmail interface:
https://connect.xfinity.com/appsuite/
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