Hi there @user_uuny06! Thank you so much for taking the time to reach out to Xfinity Support! We're so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. Are you running into an issue with your username and password? We can certainly help. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
Hello @UPKH455 You are replying to a post about not being able to log in online. Could you clarify what change you are referring to?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CC_Armand
Official Employee
•
2.4K Messages
6 months ago
Hi there @user_uuny06! Thank you so much for taking the time to reach out to Xfinity Support! We're so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. Are you running into an issue with your username and password? We can certainly help. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
UPKH455
Visitor
•
1 Message
4 months ago
It would have been nice if we were informed before the changel
1
0