Visitor

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1 Message

Sunday, May 31st, 2026 12:19 AM

Sign into my email

Why can't I sign into my email account 

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Selected Oldest First

Expert

 • 

34.8K Messages

3 months ago

@user_egvdxi 

Why can't I sign into my email account 

You're not really giving us enough information to be able to help you.

  • Are you using webmail?
  • Are you using a third party email app?
  • Have you transitioned to Yahoo! Mail?
  • Are you getting any error messages, and if so, what are they?

Official Employee

 • 

2.9K Messages

3 months ago

Hey @user_egvdxi, Thank you for reaching out through our official Xfinity Forums Community support page. The goal of our community is to work together, so staying as public as possible, when situationally appropriate, may help users other than yourself. To best assist, can you please provide a deeper description of the issues you are experiencing? Are you receiving any error codes/messages? What steps are you taking to log in to your Xfinity Email? What troubleshooting steps have you tried? 

Please let us know at your next available convenience so we can offer some troubleshooting tips and information. 

Visitor

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1 Message

6 days ago

Trying to sign in to my email 

Official Employee

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3.2K Messages

 

user_xlb20c Hi there! Thanks for using our Forums! Please view this link https://www.xfinity.com/email to see how to access your email. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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1 Message

no answer! usually ignored my post,. please don't

Contributor

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140 Messages

I had the same issue, I'm going to try the link that was suggested. 

Expert

 • 

34.8K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Official Employee

 • 

2.1K Messages

@user_uwl5x5 Are you also having trouble signing in to the email? If so please try using the link provided by our Forums expert @Again

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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