SMTP and IMAP server not found

My Android email app using SMTP and IMAP, last synced on November 7th at 2:45 ( EST). Yes I can access my email via web browser. I can also set up a GMAIL account using my comcast.net email and PW.

On the default Samsung email app ( I've used regularly for several years), it can't connect to either IMAP or SMTP server neither can I send or receive.

Is there an outage on SMTP and IMAP?

Responses

rheumdoc

Visitor

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6 Messages

1 year ago

See the following thread in the Xfinity Community Forum:

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

https://forums.xfinity.com/conversations/email/smtp-and-imap-server-not-found/654a8278329c7c21959a7b2b

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rheumdoc

Visitor

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6 Messages

oops: posted wrong link

https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8

1 year ago

0

G

Gduval63

7 Messages

Thanks, the thread you provided CONFIRMS it's not just us.

Incidentally, I installed a different email app that uses the SMTP/ IMAP protocol and it still had the same issue.

Nothing from Xfinity... hey, Xfinity, have you tried unplugging the SMTP/IMAP server and plugging it back in?

1 year ago

0

U

my brother and I have had the same problem. Mine last synced at 2:11 AM cst - he was 1:30 - his came back for about 10 minutes (gave him a prompt to sign in) but nothing since then. We both can get into our Comcast email on our laptops. So frustrating, but glad to see it's not us - not sure who to report or how so they fix and soon!

2

U

user_rtwoht

1 Message

I uninstalled it and installed again. So far so good. Receiving messages now.

1 year ago

0

XfinityLinda

Official Employee

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1.4K Messages

@user_l8m58b Thanks for connecting with us here. Sorry about the trouble with your email. Our engineers are working hard to get this resolved. Please log into www.xfinity.com for email access during this time. We appreciate your patience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_vhv2d3

1 Message

1 year ago

I'm having problems not receiving emails. Last synced on the 7th. Nothing has changed yet my imap and smtp are the same yet its saying it doesn't recognize the account??

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kf6spf

New Poster

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3 Messages

10 months ago

SMTP still not working.

(edited)

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XfinityPeterH

Official Employee

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1.5K Messages

@kf6spf thank you for your comment. Please submit a new public post of your own so we can help you properly. Thanks for following our community guidelines.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Email

Gduval63

SMTP and IMAP server not found

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rheumdoc

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

rheumdoc

Gduval63

user_l8m58b

user_rtwoht

XfinityLinda

user_vhv2d3

kf6spf

XfinityPeterH

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