user_fdd4y1's profile

Regular Visitor

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25 Messages

Friday, July 25th, 2025

SMTP outbound emails being block/marked SPAM

My Office 2021 Outlook client has been appending a dot (".") at the end of my server definition for POP3.comcast.net and that is (apparently) causing authentication problems at Xfinity.  Consequentially, my outbound emails are being blocked.  After more than 24 hours, the block gets lifted but only for about 12 hours and then the block goes back on.  I cannot fix Outlook, and I've tried!  Seems to be a bug in their code but I can't get any support assistance from Microsoft (surprised?).  Is there anything Xfinity can do to tolerate my client from presenting the pop server's name with that extra dot at the end, from being treated as a SPAM attack?

Thank you,

Jonathan

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Official Employee

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1.5K Messages

10 days ago

 

jeburnettThanks for reaching out to us here to let us know about the issue you are experiencing with your Xfinity email account. Have you checked to make sure you have the latest updates for Outlook installed? Can you also please follow directions found here https://www.xfinity.com/support/articles/update-your-xfinity-email-settings and let me know if updating your email ports helps resolve the issue.

 

Regular Visitor

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25 Messages

@XfinityBrianH​ Thank you Brian!  Yes, I have.  In fact, in desperation I even installed the current preview version in hopes that it might help, but it did not.

In case it helps you, here is a message from Xfinity that results when attempts to send messages occurs:

resomta-a2p-647652.sys.comcast.net resomta-a2p-647652.sys.comcast.net Comcast block for spam.

In the past, there have been postings here about how it was that Xfinity has tightened its authentication processes such that the appended dot on the server name my Outlook is presenting, causes these issues.  I'm doing everything I can on my side to try and stop Outlook from doing this but so far nothing has worked.  Can Xfinity perhaps grant my IP some grace to allow me to continue to use SMTP?

Thank you,

Jonathan 

Official Employee

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1.5K Messages

@user_fdd4y1  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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25 Messages

Thank you Brian.  I did open the chat box and type a message in.  I did not see an opportunity to direct it to "Xfinity Support".

Official Employee

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2.4K Messages

Nice to meet you Brian, and thanks for reaching out. I wouldn't be able to change anything to allow the use of SMTP. Have you configured outlook the way suggested on our site to see if it can assist you with getting the email issue corrected? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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25 Messages

@XfinityEricB​ Hello Eric.  Yes, I'm using port 995 for POP3 and 465 & TLS for SMTP.  Have been for many years.  Nothing changed on my end except for how Outlook attempts to log into pop3.comcast.net.  It's adding a dot to the end of the name and your server authentication processes don't like that and are punishing me by blocking my access to SMTP.

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