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Wednesday, March 8th, 2023 3:00 AM

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Solution to "Comcast currently unavailable" when adding your Comcast email to iPhone

So last Friday my Comcast email stopped downloading to my iPhone.  First I tried various solutions suggested by Xfinity Online Support & Apple's Online Support pages. None worked.  So then I tried deleting my Comcast email account from my iPhone & then planned to add it back.  Which is where I ran into the "Comcast currently unavailable" issue.  Called Xfinity Tech Support.  Wasted about 4 hours talking to various people who did not seem to understand what the issue was nor were particularly energized to solve it.  So out of frustration I tried calling Apple's Tech Support.  They did understand the issue.  And pretty quickly provided an answer. 

Turns out that my VPN app was causing the issue (In my case Norton 360).  Here is what I had to do.

On your iPhone, go to Settings,  General, VPN & Device Management, then tap Delete VPN.

Then go back to Settings & add your Comcast email account.  The verification process between the MAIL app on the iPhone & the Comcast email server should connect now.   Unfortunately, as things stand, you will have to forgo using VPN until a solution is found for the iPhone.

Question

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11 months ago

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Accepted Solution

user_ju28b0

1 Message

11 months ago

Thanks for pointing me in the same direction.  However, I have a work-around for you so you can still have the protection of the Norton VPN.  Instead of deleting and foregoing it's protection, you can go into the Norton App on your iphone and disable it and then turn it back on.  Of course you will need to toggle the VPN as many times a day as you want to sync your email.. Also it is safe to the keep the VPN on the phone disabled if you are home behind your home firewall using VPN.  

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dottde

Visitor

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1 Message

1 year ago

THANK YOU so much!  I spent hours trying to find out why this was happening   Your solution worked immediately. thank you again 😊

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wagnerprata

Visitor

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2 Messages

1 year ago

I find this weird because it was working before. I need VPN on my phone.

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user_cb00d6

2 Messages

I had a similar problem.  Xfinity couldn’t figure it out.  I contscted Apple.  They told me to disable my Norton VPN on my iPhone.  Fixed the problem.  

1 year ago

0

user_a07097

1 Message

1 year ago

I am having the same issue, but no VPN. Any other ideas? 

4

user_cb00d6

2 Messages

Honestly, try contacting Apple.  Even though it may not be an issue they caused,  they seem more adept at figuring out resolutions to issue that affect their customet ability to use their products.  

1 year ago

0

XfinityArmand

Official Employee

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1.9K Messages

Hello there @user_a07097!  Thanks so much for taking the time to voice your service concerns here on our Community Forum.  We are so glad to hear from you and want to help in any way that we can.  

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

wagnerprata

Visitor

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2 Messages

My problem was resolved after updating iOS to the latest version. iOS 17.0.2

1 year ago

copswife169

Visitor

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1 Message

I sit the update as well and it worked 

1 year ago

0

user_b44df4

1 Message

1 year ago

I have iPhone 14 and Norton 360 Deluxe.  I use Comcast for my email provider.  My problem started just a couple days ago.  Now that I think about it, I believe it was after the last IOS system update.  :-{    I tried turning off VPN and rebooted.  It downloaded SOME of my emails but not all and still got the same error message.  Not sure where to go from here.  Tried multiple times to use Xfinity Virtual Assistant.  No luck.  Tried calling.  It ends up going back around a loop and hangs up on my, never getting to talk to a customer support agent even thought I tried the darn VA.  Had a problem on my computer mail account as well.  Ended up figuring out how to fix it myself.  Comcast/Xfinity is NOT very helpful.  They seem to do their best to keep you from a person.  In the decision tree they walk you through with a robot, if your issue doesn't fit in a specific bucket, out you go!!  Ugh.  So frustrating.  Not sure what to do at this point as it sure seems like a Comcast issue with it saying Comcast is not available.  Frustrating.

5

user_rfaovg

1 Message

Having the same problem but don't have a VPN.  What was the fix?

1 year ago

0

booboogin

New Poster

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4 Messages

I have been trying to fix the same issue no one’s helping had Comcast come out nothing fixed. It’s been over a week and this happened more than once and I always fix it this time I can’t. I have the Norton vpn I turned it off didn’t work. But I I do have have it on my iPad and I can’t get my email account back up on my iPad. So frustrating 

1 year ago

0

XfinityMarcos

Official Employee

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1.9K Messages

@booboogin, I'd love a chance to work with you more on your email issues. Are you accessing your emails through a 3rd party? Or have you tried to send/receive emails through the Xfinity site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityJeniece

Official Employee

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2.4K Messages

Hey there, @user_rfaovg, thanks for reaching out, and we would be happy to help ensure your email account is working. Have you ensured that your iOS is up-to-date with the latest version? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rn87qy

1 Message

IOS up to date, deleted previous account and get “comcast currently unavailable” adding new account. No VPN.

1 year ago

0

joannedakin

Visitor

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1 Message

1 year ago

It is off. Message: oops. Something went wrong. Unable to download message. 

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XfinityThomasA

Official Employee

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1.8K Messages

We'd love to help, @joannedakin! Is that you're VPN you're saying is toggled off when receiving this error message? Does this only happen outside your home or when connected to your home network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_pmjkzk

1 Message

1 year ago

I would like to know how to sort my email on my phone.  I sorted it and deleted several from my computer. Then I set it to show emails received by date.  Usually my phone picks up the sorting the way the computer is set but today it will not go back to receiving by date as the computer is set. 

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XfinityFrank

Official Employee

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1K Messages

Hi there @user_pmjkzk ! The sorting directions can be found online in most cases for whatever software you are using. What app are you using for mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_k3o2ni

1 Message

1 year ago

Thanks for posting this.  My wife has been having same identical problem - I was at wits end trying to resolve it.  Should have googled first.  Thanks!

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XfinityBenjaminM

Official Employee

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1.6K Messages

@user_k3o2ni Great! We glad you found what you were looking for. If there is anything you need assistance with going forward, please reach out as needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ncpew1

1 Message

1 year ago

Having the same issue but when updated phone to 17.1.1 didn’t fix. Don’t have a vpn installed

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XfinityAngie

Official Employee

 • 

1.4K Messages

@user_ncpew1, Thank you for reaching out to Xfinity Support. If you are still having issues let us know so we can help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Zz24

Visitor

 • 

1 Message

I also updated my iPhone to IOS 17.1.1 and have no VPN installed. Help me to get my comcast email connected again. Thanks 

1 year ago

0

user_o8l450

1 Message

why isn't xfinity answering any of these questions for people that have no VPN???? what's wrong with them??? i also have no VPN and having this issue.....

1 year ago

XfinityWilliam

Official Employee

 • 

1K Messages

Hello @user_o8l450. It is common for a VPN service to be blacklisted by various email servers. This is generally due from the source being spam. This is done for added security not only for our customers, but for our servers as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

sleeve

New Poster

 • 

2 Messages

1 year ago

Hello

I get as far as VPN & Device Management.  Then it tells me VPN is not connected and there is no delete button.  There is no place in settings to add email.  There is no mail option anywhere in my Settings.  At a loss.

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XfinityShawn

Official Employee

 • 

1.1K Messages

@sleeve There have been users here having success by updating their IOS on their iPhone. Have you tried that? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

JRDretired

Visitor

 • 

1 Message

1 year ago

Same as all of the above, no vpn, vpn off, get Comcast currently unavailable, can access my mail through xfinity website, so login credentials are good.

1

XfinityJustinC

Official Employee

 • 

893 Messages

Hello, @JRDretired if you haven't had a chance to review this document, you can check to see that if he email settings are set up correctly: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?linkId=128545976. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3qr9u8

2 Messages

1 year ago

I have the exact issue. no vpn updated to 17.02 still get the error message comcast no availible

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user_3qr9u8

2 Messages

correction I am running 17.2

1 year ago

0

user_ce4cd0

Visitor

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1 Message

@user_3qr9u8​ Same issue. Automatic updated to 17.2, no emails coming into my iPhone through Xfinity, no vpn. Have correct settings, tried every listed option. Turned phone off and it n numerous times. Any help from anyone?

1 year ago

0

XfinityThomasA

Official Employee

 • 

1.8K Messages

We can help, @user_3qr9u8! To be certain, have you completed and follow the steps outlined in this link? Is this issue isolated to your iPhone, are you able to send and/or receive emails through the Xfinity site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for reaching out to us @user_ce4cd0! Please reset your Comcast Email’s password on our website using this link. After resetting the password, please log out/remove your Comcast email on your phone’s email app and then add it back using the new password.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_6768a6

Visitor

 • 

1 Message

11 months ago

This solution worked. I just had to pause my VPN connection, not delete it. Thanks for posting.

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user_loq5hz

2 Messages

11 months ago

Didnt work on mine, there was no VPN to delete....

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user_loq5hz

2 Messages

11 months ago

I had no VPN to delete, but as a test, I turned off wifi on the phone and walla, email is working...???

Now what

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