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John_S56
1st Topic

Visitor

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3 Messages

Wednesday, September 18th, 2024 12:32 PM

Some emails are blocked

Some of my emails are blocked or disappear right after coming to the inbox.

This is happening to email from PayPal and Insteon.  I have the email addresses for both of these in my address book.

How do I turn off blocking for these?  I have no filters and the are not entered in my SPAM list.

Thanks,

John

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Updated 

2 months ago

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XfinityRoberto

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1.5K Messages

2 months ago

Hi there @John_S56. Thank you so much for reaching out to us regarding your email that started disappearing.. You are in the right place and we are happy to assist you today. Now are the emails going to a different folder? On this link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience you will see the steps on how to turn off any filters you might have turned on or set. 

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John_S56

Visitor

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3 Messages

@XfinityRoberto​ no, cannot find them anywhere. I believe they are being trapped by the flooding mechanism. I was testing my home alarm system and sent myself about 20 mails in 10 min.

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2 months ago

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XfinityRoberto

Official Employee

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1.5K Messages

@John_S56, may I have you try to recover the email by following these steps, https://www.xfinity.com/support/articles/recover-deleted-email. Have you checked to see if they went to the deleted folder? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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John_S56

Visitor

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3 Messages

I did check deleted, not there.  But then I checked recover deleted and the PayPal emails were there.  The alarm system emails were not.

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2 months ago

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XfinityKrista

Official Employee

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1.5K Messages

Thanks for providing those details @John_S56.

 I understand your concern with the emails, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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