New Poster
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6 Messages
some emails folders are missing
June 2025 - Suddenly many of my email folders are missing. Not all, but a lot. The entire folders are missing and all the emails that were in them. Not in trash.
New Poster
•
6 Messages
June 2025 - Suddenly many of my email folders are missing. Not all, but a lot. The entire folders are missing and all the emails that were in them. Not in trash.
XfinityThomasC
Official Employee
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2.7K Messages
2 months ago
Hello, @Beer_Is_Good are you still missing email folders? Are you accessing your email from a third-party program like Outlook, Apple Mail, Gmail or others? You may need to reset the Xfinity ID password at Xfinity.com/password. After resetting their Xfinity ID password, you'll also need to ensure the password stored in the third-party email program is updated to your new Xfinity ID password to continue sending and receiving emails.
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user_dc07gq
Visitor
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1 Message
26 days ago
XfinityThomasC,
I am using Xfinity email on an iMAC. I have moved some emails from my inbox to a folder (named "saved") that I created in the "my folders" section. On Sunday July 13, 2025, this folder had disappeared. Attempts to see this folder using Safari and Chrome have failed. Please help me restore the missing email folder.
[Edited: "Personal Information"]
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