Spam Blocking

Over the past year the spam blocking for my Comcast account has been next to useless. I'm constantly getting spam delivered to my inbox while at the same time getting mail that I keep clicking "not spam" for keeps being delivered to my spam folder. Anything from Steam and Amazon is sent to spam even though I click the NOT SPAM button. I've also tried setting up filter rules to deliver any email from them to my inbox but it doesn't change anything.

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XfinityDena

Official Employee

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3.1K Messages

20 days ago

Thank you for reaching out @Jawaka99 Have you tried saving the senders address in your contacts?

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Jawaka99

Contributor

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21 Messages

I don't see contacts on your email site. I see address book

Both Steam and Amazon say;

Saved in:Collected addresses

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20 days ago

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XfinityRoberto

Official Employee

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1.6K Messages

Thank you so much for the clarification. Are Amazon and Steam the only two senders that are getting blocked?

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20 days ago

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Jawaka99

Contributor

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21 Messages

No, they're just the two that I get the most affected emails from

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17 days ago

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XfinityThomasA

Official Employee

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2.2K Messages

Thank you, Jawaka99. I know you mentioned you've been trying to select the not spam button which has not been working. If you had not already, can you try to enter the spam filter preferences and uncheck the Automatically move spam and potentially harmful messages to the Spam folder? Set email filters or spam filters — Xfinity Email help

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 days ago

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Jawaka99

Contributor

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21 Messages

You mean the box that says "Allow spam and potentially harmful messages in your Inbox."

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15 days ago

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Jawaka99

Spam Blocking

XfinityDena

Jawaka99

XfinityRoberto

Jawaka99

XfinityThomasA

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