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user_888j2c
1st Topic

2 Messages

Thursday, February 6th, 2025 1:31 AM

Spam filter not working.

My xfinity spam filter doesn't work any more. No matter how many times I click on "mark as spam and report phishing", with the correct spam filter turned on, the same old emails get into my inbox. Extremely tiresome, not to mention annoying verging on infuriating.

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Updated 

2 months ago

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user_wmc121

Contributor

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16 Messages

2 months ago

Totally agree! A few weeks ago I had virtually no spam emails reaching my inbox. Now I have between 12-15 getting in on a regular basis. Nearly all of them are the kind that used to get weeded out to my spam folder. 

What the hell is going on, xfinity?

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XfinityShawn

Official Employee

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1.4K Messages

2 months ago

 

user_888j2c Can you try clearing your cache/cookies, and let us know if this helps? 

 

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user_888j2c

2 Messages

It didn’t work, is there a specific process for Xfinity?

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2 months ago

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plumld

Contributor

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260 Messages

@XfinityShawn​ engineering minds would love to have your suggestion explained. The thought that cache/cookies would have an effect on how the Comcast mail server is determining whether an email is spam or not is a somewhat bizarre idea.

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2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_888j2c Have you by chance tried reporting these reoccurring spam messages using this page? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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109.8K Messages

2 months ago

Concern moved here to the E-mail help section.

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user_1ap5bj

1 Message

2 months ago

Same observations. Since about November 2024, spam messages with very predictable topics, titles and formats keep showing up in my InBox, at an average rate of about 3-12 per day.

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XfinityKassie

Official Employee

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1.7K Messages

 

user_1ap5bj Hello there! We appreciate you taking the time to reach out to our Xfinity Forums Team for assistance with your spam emails. That can be frustrating when you are receiving unwanted emails. I receive them in my personal email sometimes. I'm happy to help you get in the right direction for getting this resolved. Have you tried to report the issue yet? If not, can you please use the link to report the issue. This way our CSA team can look into the issue further. 
 
https://spa.xfinity.com/help/email-abuse 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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