1 Message
Spam is out of Control
I am getting bombarded daily with numerous spam emails. Nothing I do seems to stop or lessen them. What the heck is going on? Can Xfinity offer any kind of solution or guidance?
1 Message
I am getting bombarded daily with numerous spam emails. Nothing I do seems to stop or lessen them. What the heck is going on? Can Xfinity offer any kind of solution or guidance?
plummerld
Contributor
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229 Messages
17 days ago
Simple answer. No they can't and apparently won't.
(edited)
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XfinityAmandaB
Official Employee
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1.6K Messages
16 days ago
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BruceW
Gold Problem Solver
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26K Messages
15 days ago
Proceed with caution! When scammers manage to hack into an online account, they sometimes "mailbomb" the account's recovery email addresses in the hope that the victim will be overwhelmed by the flood and won't see any "you changed your info" warning emails sent by the company managing the hacked account.
Comcast Security Assurance may be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
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