The rules of the federal Affordable Connectivity Program (ACP) require that a customer use their Internet service at least once in 30 consecutive days in order to remain enrolled in the program and continue receiving the ACP benefit. This rule applies to ACP customers whose Internet service is fully covered by the ACP benefit. According to our records, you have not used your Xfinity Internet service in the last 30 days. If you do not use the service within 15 days, you will be removed from ACP, lose your ACP credit, and be responsible for the full cost of your Internet service.
To avoid losing your ACP credit, please be sure to use your Xfinity Internet service within the next 15 days and then at least once every 30 days after that.If you're having trouble with your Internet service and are unable to get connected online or if you are using the Internet and believe you have received this email in error, please contact us right away at
[Edited: "Personal Information"]. Our agents can provide support or schedule a device replacement on your behalf, if needed. Otherwise, please remember to begin using your service or your ACP credit will be removed on 2024-01-22.
Accepted Solution
user_ac8vk4
2 Messages
11 months ago
I received the email. I questioned it. I called Xfinity main number and found out there is no such thing, and the number in the email is NOT Xfinity. Ignore this Spam, it is a phishing spam. I hope I could help here.
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