Visitor
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1 Message
Spam overloading email in box; simple spam filters not working
The normal spam filters that work on other email systems do not seem to work effectively on xfinity email. Why is this the case? For example, I receive duplicate emails to the following address in my regular email daily: [Edited: "Personal Information"]. This and similar emails like this are obviously not my email address so I am perplexed as to how this makes it through the spam filters that xfinity/comcast has to my email inbox when it is not my email address??? I have spent way too much time on the phone with technical support. They did not seem to understand what I was talking about so they were unsuccessful in fixing the problem. Can you help with this?
(Incidentally, I've set up filters for spam that is being sent to my actual email address inbox but, these filter everything out as spam, even the legitimate emails).
plumld
Contributor
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260 Messages
2 months ago
It's quite simple, your email address is in the email as a BCC address (Blind Carbon Copy). I get them all the time, and of course they are undetected as SPAM by Comcast's "excellent" spam filters.
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XfinityThomasB
Official Employee
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1.8K Messages
2 months ago
van.c
Howdy! Happy to help walk through some spam filter options, unfortunately, I am not able to decipher why other spam filters on other services work more effective for you.
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