tremblay50's profile

Regular Visitor

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17 Messages

Friday, January 24th, 2025 11:27 AM

Spam reporting issue

Can someone explain why I get these every now and then when reporting SPAM?

Please note the recipient! Why would you block a message that is being reported as SPAM?

 

 

Non-Delivery Report

 

 

Non-Delivery Report

 

 

Sender:

 

 

XXXXXXXXXXXXX

 

 

 

 

 

 

Date:

 

 

Thu, 23 Jan 2025 18:06:56 -0500

 

 

 

 

 

 

Subject:

 

 

FW: 𝐏𝐫𝐨𝐭𝐞𝐜𝐭 𝐰𝐡𝐚𝐭 𝐦𝐚𝐭𝐭𝐞𝐫𝐬 𝐦𝐨𝐬𝐭 𝐮𝐧𝐝𝐞𝐫 𝐲𝐨𝐮𝐫 𝐭𝐫𝐞𝐞 🎄🛡️ #o4

 

 

 

 

 

 

Recipient(s):

 

 

missed-spam@comcast.net

 

 

 

 

 

 

Message-ID:

 

 

01c801db6deb$811cc4d0$83564e70$@comcast.net

 

 

 

 

 

 

QueueID:

 

 

b6Hot1r3A9LVjb6HqtVeAd

 

 

 

 

 

Your message was believed to contain questionable content, and therefore as not delivered to the intended recipients. The information above will help Xfinity with any questions you may have.

If you have any questions or concerns regarding the issue, please reach out to our Customer Security Assurance Team at 833-501-0837

Thank you for being an Xfinity customer.

 

 

 

Contributor

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260 Messages

3 months ago

I get these all the time, even when reporting to other abuse addresses (such as abuse @ outlook.com). This is just further evidence of the absolute incompetence of Comcast's spam/phishing detection software. Sending out Non-Delivery Reports on emails that have phishing spam emails as attachments sent to abuse @ comcast.net, and these same emails were delivered to my inbox, is just unbelievable!

Official Employee

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1.4K Messages

plummerld thank you for using the Xfinity Community Forums page. I understand the frustration that comes from dealing with spam and phishing emails. We definitely recommend contacting our dedicated CSA team to address these concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

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260 Messages

@XfinityMarcus​ I've done this at least three times. Twice I was awarded with an ESL (Escalated) number. Nothing has ever happened with regards to the phishing spam. If anything, it continues at an accelerated pace. Thanks for the hand-off.

Official Employee

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1.9K Messages

plummerld Rest assured, our CSA team is the ones for the job, they are amazing. I would recommend reaching back out to discuss the issue further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

260 Messages

@XfinityThomasB​ I'm not assured of anything! Did you miss the bulk of my reply? So the fourth time contacting CSA will do the trick, after the first three times produced nothing???

Official Employee

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2.1K Messages

 

plummerld, we can provide some additional troubleshooting steps, but they will be able to provide some deeper insight. If you don't get the help you need, we can take over on our end and work to find additional routes towards a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.7K Messages

3 months ago

Hello, @tremblay50 for more details and support you will want to contact our Customer Security Assurance Team as mentioned in the thread. 

Regular Visitor

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17 Messages

I reached out to them. After 3 phone calls and being passed around I was able to get to someone who changed a setting with regards to my account. 

The offending email was resent to the missed spam address and went through. I haven't had the problem since then (now 2 months).

Regular Visitor

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17 Messages

@tremblay50​  Guess what, it is happening again. So much for the setting change!

Contributor

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61 Messages

3 months ago

Now comcast xfinity is running customers around, asking us to call overseas based csr's.

Xfinity knows all about the problem and refuses to do anything about it.

Planned obsolescence of the xfinity email systems.  This is not legal behavior.

Post your spam for all to see, take image snips.


And yes, the xfinity systems will allow all this spam to your email and not recognize this as spam.

But if you mail it back to missed spam or abuse xfinity emails, you get rejected email responses, as magically they then recognize this as spam.


This is not simply incompetence, this is purposefully allowing customers to experience this condition, in hopes you'll simply abandon their email services they previously promised you as a standard service inclusion.


We've been using xfinity email for BUSINESS PURPOSES for two decades.  

One half day, three full pages of spam.  The more I report, the more I get.

And then the people here are highly likely to censor the posts and call it harassment, for illustrating xfinity's own shortcomings.

1 Message

2 months ago

I would like to say that I heavily agree with you I have spent a total of 7 1/2 hours between 7 of your security/ what ever you tell them they are to be told I have s problem but then I don't have a problem and to be told their is no manager or it will take a 5 hrs wait to Tallgrass with one you call that great. I will find a way to get away from what you call great anvil but let us [Edited: "Language"] you thank you for listening

(edited)

14 Messages

3 days ago

I continue to get these Non-Delivery reports on emails that are obviously SPAM and forward them to abuse@comcast.net as well as reportphishing@apwg.org. It seemed ridiculous that Xfinity

was rejecting the email as possibly dangerous when they let it get to me in the first place....so I called the number indicated in the Non-Delivery email.  The first person I spoke to told me

that the reason I got the email was that abuse@comcast.net was no longer being used. That made absolutely no sense given the body of the email. So I hung up and called a second time. The next person I spoke to told me that what I had been told was simply not true but could give me NO explanation as to why this continues to occur. I did not know about the other email address:  missed-spam@comcast.net but I suspect that won't matter either based on other comments here but I will begin to send to BOTH emails and see what happens. If these emails are so dangerous that Xfinity won't accept a forwarded email....why/how are they getting into our Inboxes? This happens on both of my Comcast emails...one I access through Outlook and the other I use Web Mail. 

(edited)

Official Employee

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2K Messages

 

jannod53 We suggest forwarding emails to abuse@comcast.net if you are receiving emails that appear to be attempts at phishing or compromising your information in any way. The email filtration that is set up and may exist through Outlook is excellent for preventative measures, however, it is still likely that some spam/junk will get through. You can do your best to limit them and send things to the address we provided you. If you receive something that appears to be something you do not recognize, it's a good practice to not click on anything in side of the email and either delete it or mark it as spam/junk.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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