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Saturday, December 14th, 2024 9:18 PM

SPAM SPAM and MORE SPAM

I have been attempting to contact a human being regarding this with no luck. For the past four months, I have been receiving tons of spam. It is only getting worse. Why can my free Yahoo account do a better job of filtering spam?

Official Employee

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1.7K Messages

1 month ago

 

user_l6l02y Thank you so much for reaching out for help with your Xfinity email getting Spam messages. We have a great team set up to help If you have already used the normal Spam filter options. You can check out how to report missed Spam messages using the steps here to our Customer security assurance team.  

 

6 Messages

1 month ago

I too have been bombarded with SPAM nonstop for the last 6 weeks. I have enabled the SPAM filter and created new filters for specific emails I'm getting. But they're still getting through because whoever is sending them, just creates new email addresses. I have same ones coming through repeatedly. It's coming from the same domains - hotmail or xyz. It's nearly impossible to keep creating new filters because I'll get at least 50 a day. They need to do something about their lame SPAM filtering system or people are going to start canceling their internet service and go to another IP provider.

Contributor

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56 Messages

Comcast CSR's today threatened me with a forum ban if I kept linking my detailed commentary from other threads that I wrote, detailing this issue and providing suggestions.  Under the excuse of creating duplicate posts or comments.  Their priority appears to be silencing complaints rather than assisting in honest solutions and helping customers network among this never ending stream of individual complaints about the spam issue.  Sure are good at reposting the same ineffective solutions though.  Solving tickets is the name of the game, and I wonder how much they get paid because this sounds like an extra ordinarily easy job. 

Search spam above and click the lastest time to read those of you want.  I wrote several long posts.

Visitor

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5 Messages

@user_9l0lo6​ 

I recently fixed the problem:

Log into Xfinity email

Clock on Settings (gear in upper right)

Select Email Settings

Select Security

Turn off/ Unselect - 'Allow preloading of externally linked images'

Within two days I was no longer receiving dozens of spam/pfishing emails...Wonderful!

6 Messages

1 month ago

Agree 100%. My free Gmail account NEVER gets SPAM. Yet my paid email through Xfinity/Comcast account can't seem to get a handle on filtering SPAM for their paid customers. Obviously Google is doing a better job of blocking SPAM BOTS. 

Contributor

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56 Messages

Post your image examples.  Use the 'snipping tool' to take an image snip of your entire email filled with this recurring spam on a daily basis.

This is what hit my inbox and spam folder today.  About half of this landed in my inbox and was not captured by the spam recognition systems.

Visitor

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5 Messages

@user_9l0lo6​ 

I recently fixed the problem:

Log into Xfinity email

Clock on Settings (gear in upper right)

Select Email Settings

Select Security

Turn off/ Unselect - 'Allow preloading of externally linked images'

Within two days I was no longer receiving dozens of spam/pfishing emails...Wonderful!

6 Messages

@Colorado_Customer​ Looks exactly like mine! Same spammers.

I'll try the turning off of the preloading of externally linked images that person above suggested.  Can't hurt. But the fact that we're all getting spammed by the same external accounts sounds more like a Comcast security breach and clearly our email addresses were compromised. My free gmail account gets way less of these rando spam emails than my paid Xfinity account. Comcast doesn't care enough. They're too busy kissing the ring of corrupt politicians.

Below is a screen shot of my SPAM from today. I have alot of filters created to catch the Klaudena, Voltex, Goldenage spams I was being bombarded with in December. But they were multiplying like rabbits with new email addresses so I couldn't keep up with filters.

(edited)

Visitor

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5 Messages

14 days ago

I recently fixed the problem:

Log into Xfinity email

Clock on Settings (gear in upper right)

Select Email Settings

Select Security

Turn off/ Unselect - 'Allow preloading of externally linked images'

Within two days I was no longer receiving dozens of spam/pfishing emails...Wonderful!

6 Messages

The turning off the preloaded images trick didn't work for me. The spam is still coming through.

(edited)

Visitor

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1 Message

1 day ago

I pay too damn much for my services to have to be wasting time cleaning up SPAM. yes. I’ve read and done what they’ve asked in regards to the spam settings and they just keep coming.  My AOL, Gmail & yahoo all free are definitely doing a better job with catching the spam before it gets to me. XFINITY DO SOMETHING!!!!

6 Messages

I agree 100%. It's a disgrace. I'm seriously thinking of moving over to T-Mobile's internet service. I'm already a phone customer. It's half the cost of Xfinity.

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